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CSAT calculator

Turn customer satisfaction ratings into a clear percentage, with the scoring threshold in plain sight.

No account needed. A little clarity, on the house.

How did your customers rate it?

Enter a response count for every rating. Changing the scale clears the counts.

Rating scale

Responses for each rating

1 = most dissatisfied; 5 = most satisfied.

Satisfied ratings: 4–5.

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Your result

Ready when you are.

Add your numbers and calculate. Your result, breakdown, and a little context will appear here.

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BEHIND THE RESULT

Know what goes into it.

This tool counts ratings above the neutral midpoint as satisfied: 4–5 on a five-point scale, or 5–7 on a seven-point scale. It also shows the weighted average. Other CSAT definitions use different thresholds; always name yours.

THE FORMULA

CSAT = satisfied responses ÷ total responses × 100

A quick example

If 80 out of 100 responses are satisfied under your chosen threshold, CSAT is 80%.

Keep in mind

Use a scale where a higher number means more satisfied.
Do not compare five-point and seven-point scores as if their definitions were identical.
The result describes respondents, who may differ from customers who did not answer.

CSAT, NPS, and the timing of your question

CSAT asks about satisfaction with a particular experience. NPS asks about likelihood to recommend. They answer different questions: a customer can like a support interaction and still be unlikely to recommend the overall product.

Send a short CSAT survey while the experience is fresh: after a support case, purchase, onboarding milestone, or service appointment. Add an optional reason question so the rating has context.

Choose a five- or seven-point scale and keep its labels stable.
Use the same satisfaction threshold each time; this calculator counts ratings above neutral.
Look for recurring problems in low scores and measure again after making a change.

GOOD QUESTIONS

A little more
context.

The useful details behind the numbers and links.

Why is the threshold different on a seven-point scale?

This calculator includes all ratings above neutral: 5, 6, and 7. If your organization uses only the top two ratings, use that definition consistently and do not compare it directly with this result.

Is CSAT the same as an average rating?

No. CSAT is the share meeting a satisfaction threshold. An average uses every rating and divides their weighted sum by the number of responses.

Should I use a five-point or seven-point scale?

Five points provide fewer choices; seven allow more differentiation. Choose labels your audience understands and keep them consistent. Changing the scale or satisfied-rating threshold breaks a direct comparison with earlier results.

What is a good CSAT score?

Compare with the same touchpoint, audience, scale, and collection method. An industry benchmark is useful only when those definitions match; a single percentage is not universally good or bad.

How many responses do I need for a CSAT comparison?

Plan around the precision and change you need to detect, rather than a fixed minimum count. Response bias and different respondent groups can matter as much as sample size.

How did your customers rate it?

Your result

Ready when you are.

Good answers start with a better survey.

Know what goes into it.

A quick example

Keep in mind

CSAT, NPS, and the timing of your question

A little morecontext.

While you’re here.

NPS calculator

CES calculator

Survey response rate calculator

A little more
context.