How to improve response rate

A response rate needs a meaningful denominator: the people invited or eligible to answer. An open public link or printed QR code may not provide that number. In that case, report completed responses and describe the distribution method.

  • Keep the questionnaire focused on one purpose and explain the expected effort.
  • Use a relevant invitation and a collection window that suits the audience.
  • Check the link, access permissions, and phone layout before sending.
  • Send a considerate reminder and stop inviting people who have already completed it when your process permits.
  • If you offer an incentive, explain the terms and keep it independent of the answers.