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A READY-TO-MAKE-YOURS SURVEY

Website user experience survey template

Find out where a website helps or frustrates visitors with this website user experience survey template. Focus on a recent task and ask what happened as the person tried to complete it.

Read the template guide
Use this template Free to customize. No code needed.

THE REAL THING. GO AHEAD, TRY IT.

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A LITTLE GUIDANCE

Make the most
of your next ask.

Questions to consider for your website user experience survey

Use these questions as suggestions when editing your copy. Keep the ones that fit your purpose and add any details your process needs.

  • What were you trying to do on the website?
  • Were you able to complete the task?
  • Where did you hesitate or need more information?

How to use the responses

Group responses by task and page, then investigate the repeated obstacles. Use follow-up testing to check whether a proposed change actually makes the task easier.

How to customize and share this template

  1. Write down the decision the research should inform and define who can give relevant answers.
  2. Adapt the questions to the audience. Ask one thing at a time, use balanced choices, and offer a suitable way to say that a question does not apply.
  3. Try the survey with a small relevant group, fix confusing wording, and decide how you will review responses before sharing it more widely.

Make it yours with Youform

Choose the right question format

Combine choices, ratings, and open text to collect comparable answers and learn what you did not think to ask.

Adapt the research path

Use conditional logic to skip follow-ups that do not apply to a respondent's experience or earlier answer.

Work with your results

Review responses in Youform or connect Google Sheets to organize and analyze the answers using your own method.

Start free with unlimited forms and responses, subject to fair use. See Youform plans and features for the details.

Frequently asked questions

How is website user experience feedback different from design feedback?
User experience feedback focuses on completing a task. Design feedback may also cover visual preferences, layout, and brand presentation.
Can I customize this survey template?
Yes. Choose Use this template to make your own copy in Youform. Edit the questions and colors, review the whole flow, then share a link or embed it on your website. See Youform plans for advanced features.
How do I avoid leading survey questions?
Ask about one topic at a time, use neutral wording, and avoid describing the answer you hope to receive. Balanced options and an appropriate not-applicable choice help respondents answer more accurately.
How many responses do I need for useful research?
It depends on the decision, the audience, and how participants are selected. A small group can reveal issues worth exploring, but it does not establish what a whole market thinks. Decide what conclusions your sample can support before reporting them.

A FEW MORE POSSIBILITIES

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