Sign up free

A READY-TO-MAKE-YOURS FORM

FAQ form template

Collect the questions people cannot find answers to with this FAQ form template. Use their wording to identify gaps in your help content and decide which explanations should be easier to find.

Read the template guide
Use this template Free to customize. No code needed.

THE REAL THING. GO AHEAD, TRY IT.

Open in a new tab

A LITTLE GUIDANCE

Make the most
of your next ask.

Questions to consider for your faq form

Use these questions as suggestions when editing your copy. Keep the ones that fit your purpose and add any details your process needs.

  • What question would you like answered?
  • Where did you look for an answer?
  • What were you trying to do at the time?

How to use the responses

Group similar questions and write one clear answer for each theme. Link the answer from the place people expected to find it, rather than only adding it to a long FAQ list.

How to customize and share this template

  1. Replace the welcome text with what visitors can contact you about and how your team will respond.
  2. Keep a name, a useful reply address, and enough space to explain the enquiry. Add a topic choice if different kinds of messages need different follow-ups.
  3. Set up your notification and test the form on your contact page. Check that the published form is easy to use on a phone.

Make it yours with Youform

Match your contact page

Choose your colors and fonts, then embed the form where visitors already look for a way to reach you.

Get notified of new enquiries

Turn on email notifications to yourself, or connect Slack so a new message has a clear place to land.

Keep the form focused

Use conditional logic for topic-specific details, so a quick question does not turn into a long application.

Start free with unlimited forms and responses, subject to fair use. See Youform plans and features for the details.

Frequently asked questions

Is an FAQ form a replacement for customer support?
No. It helps collect recurring questions for help content. Give people a separate route for urgent or account-specific support.
Can I customize this form template?
Yes. Choose Use this template to make your own copy in Youform. Edit the questions and colors, review the whole flow, then share a link or embed it on your website. See Youform plans for advanced features.
Should a contact form ask for a phone number?
Ask for a phone number when calling is part of your normal follow-up. If email is enough to answer the enquiry, making a phone number optional keeps the form easier to complete.
Can I put this contact form on my website?
Yes. Customize your copy and use Youform's website embed, or link to the published form from a contact button. Preview it in the page so the wording and layout fit the surrounding content.

A FEW MORE POSSIBILITIES

Keep the ideas coming.

Explore all forms

YOUR WORDS. YOUR COLORS. YOUR NEXT GOOD THING.

A starting point.
Make it your own.

Pick a template, add your personal touch, and put it out into the world.

Create your free form