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A READY-TO-MAKE-YOURS FORM

Complaint form template

Give people a clear way to report a concern with this complaint form template. Collect the event, impact, and requested resolution so the responsible team can understand what happened.

Read the template guide
Use this template Free to customize. No code needed.

THE REAL THING. GO AHEAD, TRY IT.

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A LITTLE GUIDANCE

Make the most
of your next ask.

Questions to consider for your complaint form

Use these questions as suggestions when editing your copy. Keep the ones that fit your purpose and add any details your process needs.

  • What happened, and when did it occur?
  • How did it affect you?
  • What would you like us to do next?

How to use the responses

Acknowledge the complaint and assign it for review. Keep the person's account separate from conclusions, and explain the next stage of your complaint process.

How to customize and share this template

  1. Replace the welcome text with what visitors can contact you about and how your team will respond.
  2. Keep a name, a useful reply address, and enough space to explain the enquiry. Add a topic choice if different kinds of messages need different follow-ups.
  3. Set up your notification and test the form on your contact page. Check that the published form is easy to use on a phone.

Make it yours with Youform

Match your contact page

Choose your colors and fonts, then embed the form where visitors already look for a way to reach you.

Get notified of new enquiries

Turn on email notifications to yourself, or connect Slack so a new message has a clear place to land.

Keep the form focused

Use conditional logic for topic-specific details, so a quick question does not turn into a long application.

Start free with unlimited forms and responses, subject to fair use. See Youform plans and features for the details.

Frequently asked questions

Should a complaint form require supporting evidence?
Ask for useful references or evidence when available, but explain what to do if the person does not have it. The form should still let them describe the concern clearly.
Can I customize this form template?
Yes. Choose Use this template to make your own copy in Youform. Edit the questions and colors, review the whole flow, then share a link or embed it on your website. See Youform plans for advanced features.
Should a contact form ask for a phone number?
Ask for a phone number when calling is part of your normal follow-up. If email is enough to answer the enquiry, making a phone number optional keeps the form easier to complete.
Can I put this contact form on my website?
Yes. Customize your copy and use Youform's website embed, or link to the published form from a contact button. Preview it in the page so the wording and layout fit the surrounding content.

A FEW MORE POSSIBILITIES

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